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Contact us
This page will help you find the information you need and also includes contact information for journalists. You might also like to visit our FAQs page that provides answers to the vast majority of questions.
Patients
If you have a specific medical question about your fertility treatment, you should speak to your clinic. We’re unable to provide medical or legal advice, nor counselling.
Our role is to provide general information about fertility treatment and egg, sperm and embryo donation. You’ll find the answers to the most frequently asked questions on this website.
We don’t provide any information over the phone and all enquiries must be submitted via email.
This inbox is monitored 9am-5pm Monday to Friday, excluding bank holidays.
Due to limited resources it may take us longer than usual to get back to you. We prioritise time-sensitive enquiries.
If you are a fertility patient and you have urgent medical questions about your treatment, you should contact your clinic.
Donors
Whether you’re thinking about donating your eggs, sperm or embryos, or have done so in the past, you’ll find everything you need to know on our donors page.
Donor-conceived people and their parents
Find out what you and your child can find out about your donor and any donor-conceived genetic siblings, and how to apply for this information.
Journalists
You can find more information on our Media Centre.
If you are a member of the media, you can contact our press office at press.office@hfea.gov.uk.
Browse our latest news and press releases here.
These numbers are for members of the media only.
For press enquiries during office hours, please call 020 7291 8226.
For out-of-hours requests, please call (do not text) the duty press officer on 07771 981920.
Request information or data
To make a freedom of information request, please email FoIRequest@hfea.gov.uk.
If you are a medical or scientific researcher wanting to access information from our fertility treatment database (the Register) visit our data page to find out about the process.
If you would like to request access to your personal data, please see the section 9 of the HFEA’s Privacy Policy.
Clinic staff
If you're a member of clinic staff and you have a query, your first port of call should be your inspector. If you’re not sure who this is, please contact us.
Complaints about us
If you want to make a complaint about us, you should follow our complaints process.
Complaints about a clinic
If you’re not happy with the treatment or service you’ve had at a fertility clinic, it’s your right to complain to them. We’re here to help if you’re not happy with the way they’ve handled your complaint.
You should know that by law we're only able to consider certain types of complaints and we can’t intervene in disputes about funding and treatment costs. We also have a limited remit to intervene if a clinic refuses treatment.
Learn more about making a complaint about a fertility clinic
Enquiries
If you cannot find what you are looking for, or have an enquiry about anything else, you can contact us at enquiriesteam@hfea.gov.uk. For general enquiries by phone, please call 020 7291 8200. Please note we are unable to give advice or information over the phone and can only direct you towards the information you need on the website.
Review date: 30 April 2027
